Refund & Cancellation Policy
Last Updated: July 2026
1. Custom Project Milestone Refund Rules
Our custom software development services operate under a clear 3-stage milestone payment model (25% Initial Deposit, 50% Staging Testing, 25% Final Live Deployment):
- 25% Initial Deposit Milestone: Non-refundable upon sign-off, as it covers initial resource allocation, technical architecture, and wireframe designing.
- Final 25% Handover Milestone: Once final testing is completed on our staging server, full contract clearance is required prior to live production deployment. Refunds are not applicable post final handover and live code transfer.
2. Mid-Way Cancellation & Partial Refund
If a client chooses to cancel an ongoing project mid-way prior to live deployment, a partial refund will be processed after deducting a 30% to 40% Cancellation Charge.
This deduction covers invested developer labor hours, staging environment maintenance, and direct technical overheads incurred up to the formal cancellation date.
3. Third-Party Costs Non-Refundable
All direct third-party Expenses incurred during development (such as Cloud Hosting servers, OpenAI/LLM API consumption keys, payment gateway processing fees, or custom domain registrations) are strictly non-refundable under any circumstances, as these are paid directly to external infrastructure providers.
4. Gateway Failed Transactions
In case of duplicate payment debits or payment gateway dropouts where money was deducted without order confirmation, Cashfree / Payment Gateway will automatically process refunds back to your original payment source within 5–7 business days. You can also reach out to technical support at achatkonline@gmail.com for billing assistance.
By initiating a project with AchatK, you acknowledge and agree to these refund and cancellation terms.
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